This Refund Policy applies to purchases from Sun Bum.
Refund Policy
Our store organizes its rules on returns, exchanges, and refunds in the following sections. This guidance applies to sunbwm.shop. For help with this page, contact Support@Sunbwm.shop.
How we handle order problems
For purchases made through this website, our store applies the following guidance on order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Our approach to exceptions
Customers can rely on the following guidance from our store about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Details about refund timing
For purchases made through this website, our store applies the following guidance on refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Store guidance on eligibility
We publish this eligibility guidance for customers using this website. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Store guidance on eligibility
The following eligibility guidance applies to purchases from our store. For return or exchange assistance, contact Support@Sunbwm.shop or (720) 279-2365. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Details about condition of returns
For customers using this website, this section explains condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
What customers should know about support
For purchases made through this website, our store applies the following guidance on support. After our store processes an approved refund, a bank or card issuer normally posts the credit within 5–10 business days. Customers may request cancellation before shipment; after shipment, the 30-day return process applies. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
How we handle starting a request
This starting a request section covers orders and visits through this website. To start a return or exchange, contact us at Support@Sunbwm.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Contact Information
Email: Support@Sunbwm.shop
Phone: (720) 279-2365
Physical address: 193 W Main St, Mesa, Arizona, 85201, United States