These answers apply to shopping with Sun Bum.
Frequently Asked Questions
This page explains frequently asked shopping questions in a store-specific format. This guidance applies to sunbwm.shop. For help with this page, contact Support@Sunbwm.shop.
Store guidance on tracking
For customers using this website, this section explains tracking. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Details about contact options
Customers can rely on the following guidance from our store about contact options. Can I cancel an order?
You may request cancellation before shipment. Contact us promptly with the order number. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Store guidance on products
This products section covers orders and visits through this website. How long does a posted refund take?
After our store processes an approved refund, a bank or card issuer normally posts it within 5–10 business days. Customers remain responsible for taxes required by applicable law. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
How we handle shipping cost
This shipping cost section covers orders and visits through this website. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
What customers should know about returns and exchanges
For purchases made through this website, our store applies the following guidance on returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Store guidance on shipping cost
Customers can rely on the following guidance from our store about shipping cost. How can I contact you?
Email Support@Sunbwm.shop, call (720) 279-2365, or write to 193 W Main St, Mesa, Arizona, 85201, United States. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Information covering delivery timing
Customers can rely on the following guidance from our store about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Details about products
Customers can rely on the following guidance from our store about products. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
What customers should know about payment methods
Customers can rely on the following guidance from our store about payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
How we handle return shipping
For purchases made through this website, our store applies the following guidance on return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
How we handle refund timing
The following refund timing guidance applies to purchases from our store. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to sunbwm.shop. Questions about this section may be sent to Support@Sunbwm.shop.
Contact Information
Email: Support@Sunbwm.shop
Phone: (720) 279-2365
Physical address: 193 W Main St, Mesa, Arizona, 85201, United States